​Return Policy

1. Eligibility for Returns

• Returns are only accepted if:

• The wig is defective, or

• An incorrect item was supplied.

• Wigs must be unused, unworn, unaltered, in their original packaging, and the lace must not be cut.

2. Non-Returnable Items

• Correctly supplied custom wigs.

• Custom-colored wigs.

• Custom-styled wigs (straightened, curled, layered, or otherwise altered).

• Wigs that have been installed, dyed, washed, or chemically processed by the customer.

3. Process

• Customers must notify HairDronica within 7 days of receiving the order if they believe the item is defective or incorrect.

• Once approved, HairDronica will guide the customer through the return procedure.

• The item will be inspected before a resolution is issued.

4. Refunds/Exchanges

• If the return is valid, HairDronica will either:

• Replace the wig, or

• Issue a refund to the original payment method.

• Refunds will be processed within 7–10 business days after inspection and approval